Skip to content
New in 2026: VIVA Scale Teams, continuity-protected departments with backup built in. Ask about it on your Capacity Strategy Call.
VIVA

Build the department.
Not the dependency.

VIVA builds and runs the insurance departments growing agencies need: trained Insurance Associates, licensed agents, and continuity-protected Scale Teams, coached and audited every month, built so your workflow never stops.

Book a Capacity Strategy CallText or Call: (832) 990-8482
A VIVA Insurance Associate

Trusted by growing independent agencies across the U.S. and Canada

Brightway InsuranceVIVA client logoVIVA client logoVIVA client logoVIVA client logoRedwood Agency GroupVIVA client logoVIVA client logo

Four Ways to Build Capacity

Insurance Associates

Reclaim 20+ hours a week. Offload quoting, policy servicing, and carrier management to a trained, managed, and audited Associate mapped to a real role on your team.

VIVA Front Desk

Never miss another call or lead. AI that answers, texts back, and books appointments 24/7, catching daytime overflow and covering nights, weekends, and holidays.

Licensed Agents

Put licensed capacity to work. Bilingual, licensed professionals who discuss coverage with clients and bind policies directly.

Scale Teams

Grow without the single point of failure. A purpose-built team of insurance-trained Associates, built around your bottleneck and grown with your volume, with backup built in so the work never stops.

Our Services

The Capacity Advantage:
Four Ways to Scale

Our Insurance Associates and Scale Teams take on the high-volume, time-consuming work that eats your agency’s capacity, so your local team can focus on relationships and revenue. They come insurance-trained, not agency-trained.

Every Associate already understands insurance workflows and your core management system, and is monitored and managed for quality, so you are not teaching the fundamentals. What is left is showing them how your agency does things, and we lead a structured onboarding to make that fast and document it with you as we go.

Insurance Associates

Quoting, Policy Servicing & Carrier Management

  • Lead Data Entry & New Quote Rating

    Stop losing hours to manual entry and let a specialist handle the initial heavy lifting.

  • Policy Servicing & Endorsements

    ID cards, certificates, and policy changes handled cleanly so your clients stay protected.

  • Proactive Carrier Management

    Pending cancellations, claims updates, and underwriting memos handled before they become fires.

VIVA Front Desk

Reception & Communications, 24/7/365: Days, Nights, Weekends, and Holidays

  • Every Call Answered, Any Hour

    Daytime overflow when your team is buried, plus evenings, weekends, and holidays. The line is never dead and the lead never lands in voicemail.

  • Every Lead Followed Up

    Texts back inquiries and books appointments around the clock, so nothing sits waiting until Monday.

  • Every Channel Managed

    Phone, text, and social pulled into one place, logged, and routed by sales vs. service intent.

Licensed Agents

Experience That Scales, Licensed for Growth

  • Comprehensive Agency Support

    Bilingual, licensed agents who can run any part of your operation, including discussing coverage and binding policies.

  • High-Level Expertise

    Trained professionals with specialized insurance knowledge and the licensing to support you at a higher level.

  • Seamless Integration

    Compliance-ready, quick to learn your processes, and built to adapt to your goals.

Scale Teams

Continuity-Protected Departments, Built Around Your Bottleneck

  • Built for What You’re Scaling

    Quote Team, Reception (Phone) Team, Retention Team, Renewals Team, or Policy Servicing Team. You tell us what’s breaking; we build the team for it.

  • Backup Built In

    Every team runs more than one specialist, so if someone is out sick or on leave, the work keeps moving without a beat. Purpose-built and grown with your volume.

  • Managed by VIVA

    Coached, audited every month, and documented in your Agency Success Playbook.

What’s holding
you back?

Independent agencies face operational challenges that quietly cap growth and profit. VIVA supplies specialized, insurance-trained talent to fix the inefficiencies keeping your team from its potential.

Workflow efficiency & operational bottlenecks

Your agents spend most of the day on routine admin instead of strategic work. Workflows vary person to person, processes live in people’s heads instead of documentation, and constant task-switching kills focus. The result is over $100,000 in lost revenue potential per agent, per year.

How VIVA helps

Our trained Insurance Associates take on the time-consuming administrative work, standardize your workflows, and document them, freeing your agents to focus on client relationships and new business. When continuity matters, a Scale Team makes sure that work never stops.

A VIVA Insurance Associate

Stop Scaling Your Payroll. Start Scaling Your Capacity.

Too many agencies stall because the owner is trapped doing $15/hour admin instead of driving $200/hour value.

VIVA exists to give you that time back and stabilize your operations: disciplined, documented support that expands your capacity without the overhead, risk, or management burden of a local hire.

  • Access specialized nearshore talent already trained in insurance workflows.
  • Keep your operations running with fully documented systems and Scale Team backup.
  • Reduce cost by 60%+ compared to a local hire.
Book a Capacity Strategy Call

0+

Hours a week reclaimed per Insurance Associate.

0%+

Lower cost than a comparable local hire.

0%

Of Associates audited every month.

Scale with Stability.

Our Success Guarantee

Every Insurance Associate is backed by a dedicated Success Manager and audited every month, weekly through the first 60 days.

In those first 60 days we document your entire agency process into an Agency Success Playbook, so the role is systemized and ready to scale. If you’re not 100% satisfied with your Associate in that window, we’ll replace them at no cost to you.

A VIVA Insurance Associate

Don’t take it from us

"Viva has transformed my business. They're easy to work with and quick to communicate with anything I need. I don't have to deal with all the overhead of a normal employee and the ones I have gotten have been some of the best employees I've ever had across any type of venture I've been in."
Mike DavisTerrapin Insurance
“With the current job market, VIVA has allowed us to scale our agency versus having to find the ‘diamond in the rough’ that may not even work out.”
Joe KampertRedwood Agency Group
"My VA is great! She is a very valuable member of our team here at the company!"
JakeDG Insurance and Real Estate Inc.
"The VAs are improving each month with the new program that was implemented this summer, and it shows in their monthly scores and performance"
AmberDagley Insurance
We have used VIVA assistants for about 3 years. Everything went as described and for the price quoted. I have never been told something could not be done! They are trained extensively already but VIVA will also train on whatever you need. Highly recommended and competitive pricing.
Nicole RodriguezDBA Virtuoso Insurance Advisors
We have been using VIVA for 2 years. Our first assistant, stepped in and trained 2 more assistants. We were very hesitate in the beginning but after bringing virtual assistants on board, we have discovered they are extremely helpful and have been a great benefit to our agency.
Billie StuartNicholson $ Associates Insurance LLC
We've had a couple of virtual assistants from Viva and all have been very good. Our most recent is excellent at what she does. She is professional, kind, and a team player. She is a quick learner and is always willing to learn new things.
Tammy ContrerasGarcia Insurance Services LLC
We have worked with VIVA for a few years and have had a great experience with them. Our current VA does a great job, we are glad to work with her. Communication is key.
Daniel JonesNorton Insurance of Florida
Our agency has been using VIVA for just about a year, now. I could not be more pleased with the level of professionalism and work ethic of our VA. So thankful to have her on my team.
Cheri DornbergRancho del Sur Insurance Services, Inc
Our current Virtual Assistant, is an exceptional individual who consistently delivers high-quality work. Effective communication, proactive and diligent in managing tasks and responsibilities. Thank you for your excellent work.
Carmen RizoDBA Virtuoso Insurance Advisors
Very good experience, our agency has been working with the VA for a year, who is very professional, reliable, great customer service.
Gabriela CabralRovner & Company LLC

Schedule Your Capacity Strategy Call

See exactly where your agency is losing capacity, and the team built to fix it.

We recruit, train, and document the systems that help you hit your growth goals. In one call, we’ll map your bottlenecks and show you which VIVA solution fits. Save 60%+ versus local payroll.

Prefer to talk now? Text or Call: (832) 990-8482