Insurance Town Podcast Exclusive: Claim $1,000 OFF your VIVA Reservation Fee (Normally $1,500, Now $500 Net)Claim & Book Below
Official Sponsor of the Insurance Town Podcast with Heath ShearonBuild the department.
Not the dependency.
VIVA builds and runs the insurance departments growing agencies need: trained Insurance CSRs, licensed agents, and continuity-protected Scale Teams, coached and audited every month, built so your workflow never stops.
Heath Shearon
Host & Creator, Insurance Town Podcast
“As the Mayor of Insurance Town, I've seen a lot of vendors come through. Scaling your capacity without drowning in local payroll is how top agencies win, and VIVA is the real deal for insurance-trained CSRs and Scale Teams.”
- Standard VIVA Reservation Fee
- $1,500
- Insurance Town Credit
- -$1,000
- Your Net Reservation Fee
- $500
Backed by VIVA's 60-Day Success Guarantee
Trusted by 200+ independent insurance agencies
Book Your Capacity Strategy Call
Select a date and time below to lock in your $1,000 Insurance Town Listener Discount ($500 net reservation fee).
VIVA x Insurance Town: Heath Shearon Special
30 Min Capacity Session (Zoom)
Reservation Fee:$1,500$500
Source: Insurance Town Podcast with Heath Shearon
What you’ll get on the call
- Audit admin bottlenecks costing agency growth
- Map out your custom Insurance CSR or Scale Team
- Review VIVA's 60-Day Guarantee & Playbook
Need a time right away? Text or Call: (832) 990-8482
How VIVA Scales Independent Agencies
Insurance CSRs
Quoting, Policy Servicing & Carrier Management
- Lead Data Entry & New Quote Rating: Stop losing hours to manual entry and let a specialist handle the initial heavy lifting.
- Policy Servicing & Endorsements: ID cards, certificates, and policy changes handled cleanly so your clients stay protected.
- Proactive Carrier Management: Pending cancellations, claims updates, and underwriting memos handled before they become fires.
Front Desk
Reception & Communications, 24/7/365
- Every Call Answered, Any Hour: Daytime overflow when your team is buried, plus evenings, weekends, and holidays. The line is never dead and the lead never lands in voicemail.
- Every Lead Followed Up: Texts back inquiries and books appointments around the clock, so nothing sits waiting until Monday.
- Every Channel Managed: Phone, text, and social pulled into one place, logged, and routed by sales vs. service intent.
Licensed Agents
Experience That Scales, Licensed for Growth
- Comprehensive Agency Support: Bilingual, licensed agents who can run any part of your operation, including discussing coverage and binding policies.
- High-Level Expertise: Trained professionals with specialized insurance knowledge and the licensing to support you at a higher level.
- Seamless Integration: Compliance-ready, quick to learn your processes, and built to adapt to your goals.
Scale Teams
Continuity-Protected Departments, Built Around Your Bottleneck
- Built for What You’re Scaling: Quote Team, Reception (Phone) Team, Retention Team, Renewals Team, or Policy Servicing Team. You tell us what’s breaking; we build the team for it.
- Backup Built In: Every team runs more than one specialist, so if someone is out sick or on leave, the work keeps moving without a beat. Purpose-built and grown with your volume.
- Managed by VIVA: Coached, audited every month, and documented in your Agency Success Playbook.
Ready to reclaim 20+ hours a week and save $1,000?
We recruit, train, and document the systems that help independent agency owners hit growth targets without doubling payroll. Lock in your Insurance Town discount today.
Schedule Strategy SessionLocal Payroll vs. VIVA Capacity
Too many agency owners are stuck doing $15/hr admin instead of driving $200/hr growth. Here is what Insurance Town listeners get with VIVA.
High overhead & risk
Traditional Local Hire
- Full local salary + benefits: $55,000 to $70,000/yr base, plus payroll taxes, healthcare, desk space, and equipment.
- Weeks of owner time spent teaching basic insurance terms, carrier portals, and AMS setup.
- Turnover, sick leave, or a sudden departure halts your entire servicing pipeline.
Insurance Town ChoiceSave 60%+ net
VIVA Trained Capacity
- Dedicated, full-time Insurance CSRs without employee taxes, benefits, or office overhead.
- Insurance-trained and ready. Pre-trained on quoting, servicing, and carrier systems, so onboarding is fast.
- Coached monthly with an Agency Success Playbook built for operational continuity.
"Viva has transformed my business. They're easy to work with and quick to communicate with anything I need. I don't have to deal with all the overhead of a normal employee and the ones I have gotten have been some of the best employees I've ever had across any type of venture I've been in."
“With the current job market, VIVA has allowed us to scale our agency versus having to find the ‘diamond in the rough’ that may not even work out.”
We have been using VIVA for 2 years. Our first assistant, stepped in and trained 2 more assistants. We were very hesitate in the beginning but after bringing virtual assistants on board, we have discovered they are extremely helpful and have been a great benefit to our agency.
Schedule Your Strategy Call Before Slots Fill Up
Ready to build your agency's capacity? Reserve your 30-minute consultation with Heath Shearon's $1,000 listener discount pre-applied.
VIVA x Insurance Town: Heath Shearon Special
30 Min Capacity Session (Zoom)
Reservation Fee:$1,500$500
Source: Insurance Town Podcast with Heath Shearon
What you’ll get on the call
- Audit admin bottlenecks costing agency growth
- Map out your custom Insurance CSR or Scale Team
- Review VIVA's 60-Day Guarantee & Playbook
Need a time right away? Text or Call: (832) 990-8482
The $1,000 Reservation Fee credit is exclusive to Insurance Town Podcast listeners and applies to the standard VIVA Reservation Fee only.